F.A.Q's

Western Europe: Austria, Belgium, Germany, Denmark, Finland, France, Greece, Luxembourg, Italy, Ireland, Netherlands, Portugal, Sweden, Spain, United Kingdom

Central Europe: Bulgaria, Hungary, Czech Republic, Lithuania, Poland, Slovakia, Cyprus, Estonia, Latvia

We charge a flat rate fee of £3.95.

We use PayPal, and Shopify Checkout to process payments. So not even our staff get to see your payment details. PayPal is one of the world's largest secure payment service providers and our website is built on the Shopify secure platform. All of your personal information is locked down tight.

We will get back to you within 24 hours.

Your package will take 1-5 business days to arrive from the date of order.

Oftentimes this is because customers may have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly please contact us and we will fix it for you.

If you have any questions that are not on this FAQ page, please email us at 

team@supportiback.com

where we will promptly get back to you.

We accept PayPal and all major credit cards including: Visa, MasterCard, American Express, and Discover.